Troubleshooting

How do I know ReTV is connected to my WiFi
Step 1-To make sure if its connected to your wifi  on the interface click on settings. then click on the network  Step 2-once clicked it will be di...
Fri, 23 Jun, 2017 at 6:54 PM
ReTV hangs when I try to play a Movie/TV Show
                                                                                                                                                            ...
Mon, 19 Jun, 2017 at 3:38 PM
Audio issues
· Please make sure your TV volume is turned up · If this fails then try a different HDMI cable
Mon, 19 Jun, 2017 at 3:39 PM
How do I know what speed Im getting on my WiFi?
· On your interface click on settings,Click on network · Click on speed test · Click on start   · Follow the onscreen instructions  
Fri, 23 Jun, 2017 at 7:12 PM
My Tv goes blank when I connect the ReTv device
· Make sure your cables are plugged in well · The device and your tv power should be turned on · Connect HDMI to HDMI 2 Port If this fails to wo...
Mon, 19 Jun, 2017 at 12:53 PM
Movie stopped playing in between on ReTv
· Check for you Internet connection · The other option is to try a different Hdmi cable · If still facing problem then contact us
Wed, 28 Jun, 2017 at 4:52 PM
ReTV is not responding
If your ReTV is not responding we recommend the following: Make sure your TV is turned on The cables are pushed in all the way  ReTV is conne...
Thu, 22 Jun, 2017 at 4:44 PM
Web channel ,Video buffer?
- Ensure your WiFi is in range. - If <2Mbps connection, then change you tube quality to 360. - After changing you tube quality to 360 if it  still ...
Tue, 27 Jun, 2017 at 6:50 PM
Search result not displaying on TV set
Ensure a search provider is set  check your internet speed If you still face any issue then contact us
Tue, 25 Oct, 2016 at 12:23 PM
Lagging Issue
Step 1: Check for device Storage in device Method 1(Settings > Android Settings > reset>Storage>factory data reset) Step 2: Also Check for r...
Tue, 20 Jun, 2017 at 12:57 PM